REFUND POLICY
A clear path when a purchase goes wrong.
This policy applies to one-time purchases of PureLink AI formula credits. It does not limit any mandatory consumer rights that apply in the customer’s country or region.
Unused credits
A customer may request a refund within 14 calendar days of purchase if none of the purchased credits have been used. Approved refunds are returned to the original payment method.
Delivery or technical failure
If a confirmed payment is not credited to the correct PureLink account, contact support so the order can be verified and delivered. If PureLink cannot deliver the purchased credits or the feature has a material unresolved defect, the customer may receive a full or proportionate refund as appropriate.
Credits already used
Consumed credits are generally not refundable because the digital service is delivered immediately when a generation is requested. Exceptions are made where required by law or where PureLink confirms that a charged generation failed because of the service.
How to request help
Email nasa3.14159@gmail.com with the order number, purchase date, PureLink account email, and a short description of the issue. Do not include card details or account passwords. PureLink aims to acknowledge requests within five business days.
Processing and abuse
Refunds are processed through the original payment provider and may take additional time to appear. Fraudulent use, resale, automation intended to bypass limits, or repeated abuse may result in credits being suspended while the transaction is reviewed.
Last updated: August 14, 2026